Please contact the Operations Team via firstname.lastname@example.org with proper details such as date, time, payment medium, merchant website about the merchant order / service confirmation.
Please expect reply within two working days.
a) Confirm whether the payment processed was successful by checking your transaction confirmation emailer or bank notification.
If the transaction is success and a order is not placed with the merchant, kindly contact us at email@example.com with the transaction details ( Transaction ID & Order ID) and the merchant.
b) If the merchant doesn’t provide service stating that the order payment is not received, Please Contact us at firstname.lastname@example.org.
Refunds are generally processed by bank after 48 hrs of the transaction. Bank usually takes 7-10 business days from the date of refund to reflect in your bank account (Excluding Saturdays, Sundays and Bank Holidays).